FAQ

How do I cancel my order?

If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our

customer support team on customercare@ambiyaonline.com or call us on +91 9818 346 674 / +91 7303 206 556 In such cases, the order will be cancelled and the refund will be initiated within 24-48 business hours after the cancellation request. To know more about refund please check our refund policy(link of refund policy)


Where is my order?

You can check or track your order from here.

Link of tracking given


How to place an order?

We have a very simplified purchase process.

Step 1 - Add the product to your cart

Step 2 - Proceed to secure checkout

Step 3 - Enter your contact and delivery address information

Step 4 - Select your payment method and pay.

In case you face any issues while checkout, please feel free to reach out to us at  customercare@ambiyaonline.com or call us on +91 9818 346 674 / +91 7303 206 556


When can I cancel my order?

If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our on customercare@ambiyaonline.com or call us on +91 9818 346 674 / +91 7303 206 556


Under what conditions can I return/ replace my product?

Pls refer our return policy (return policy link given)


Under what conditions return/ replacement request will not be accepted?

Pls refer our return policy (return policy link given)


Is it possible to return products once delivered?

Yes, if you are not satisfied with our products (the chances of which are bare minimum), please write to us at on customercare@ambiyaonline.com or call us on +91 9818 346 674 / +91 7303 206 556 within 48 Hrs.


What are the various payment options available?

We accept:

Credit / Debit Cards

Net Banking

Wallets – UPI, phonepe/BHIM UPI, Freecharge, OLA money, Airtel money, Jio money, HDFC bank PayZapp, Yes Pay Wallet

COD-(due to Covid pandemic, we are not accepting any cash on delivery, sorry for the inconvenience caused)


If I get a defective product, will I get a refund or replacement?

Pls refer our return policy (return policy link given)


PLEASE NOTE :- Your safety is our priority. All standard WHO guidelines and relevant precautionary measures are in place, to ensure a safe and secure shopping experience for you. We are delighted to start the deliveries in all serviceable locations within India, under permissible government directives. For any further assistance you can reach out to us at customercare@ambiyaonline.com